100 Personal Canned Responses. Collectively, or for each person?

[Sean Martin]

I've heard the limits on canned responses are 250 Shared, 100 Personal.  For the 100 personal, is that per person or across the project?

That is, if I create 100 personal responses does that mean there are none left for others?  Or can I create 100, and you create 100, and everyone can create 100?

[Matteo Vecchiato]

Hi @Sean Martin ,

Welcome to Atlassian community and thank you for your question.

Based on this official indications:

Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 250 shared canned responses for a service project.

The 100 personal limit is for each agent in each project. A part, there are 250 shared.

I hope it clarify 

Regards 

[Sean Martin]

"100 for each agent in each project"

So I can have 100 in project A, and 100 in project B.  And so can you.  (Making 400 personal canned responses existing.)

Perfect.  Thank you.

[Chris Rainey]

Hi there,

The 100 personal canned responses part is per agent, per project.

So, in a single project, both you and I could have 100 personal canned responses each.

This article talks more about canned responses with a note at the bottom about the limits.

[Sean Martin]

So if I have 10 uses all doing their maximum, we'd end up with 1,000 personal canned responses existing (each person able to see only their 100).

Got it.

THANK YOU!