Лицензии ServiceDesk

[Евгений Сафонов]

Мы хотим использовать 3 операторские лицензии Service Desk

При этом 1 лицензию использует Администратор Jira.

Как исключить Администратора из Service Desk.

Чтоб он не отбирал на себя 1 лицензию

[Angélica Luz]

Hi Евгений Сафонов, 

Thank you for reaching out to Atlassian Community!

To make an admin only an admin without a license for a product, we need to go to Administration > Product access.

On this page, you will see all the products and the groups that will receive a license, so on each product on your instance you will need to remove site-admin and administrator from the product:

After that, you need to go to the admin's profile and remove the group jira-servicedesk-users which is the default group that gives a service desk license for users.

Regards,
Angélica