Unifying Services, Assets and Jira Service Management

[Lee Wilson]

Hello,

In Jira Operations on the Service page there is a note (that led me here) that says: 

This is your new Services home

Starting June 25, 2026, all your services will move here so you can manage them in one unified place.

When it says all your services will move here what services are being referenced? JSM or OpsGenie services? 

[Aditya Mani]

Hi @lee - The services that we are referring to here are JSM services. We will be migrating your JSM services without any downtime to a new experience. In case you are in the middle of a migration from Opsgenie to JSM, then those will also get synced automatically to the new JSM services experience. In short, you should not expect any downtimes or disruptions.

Also, separately, there seems to a slight bug in the banner that you see in JSM. This change is expected to hit by end of July and not June 25th. Apologies for the confusion.

[Lee Wilson]

Thanks @Aditya Mani

Our services have been setup in the asset schema, but we have defined our own schema groups and have not used the systems standard service schema. How will that affect what is synchronised into Jira Operations? 

[Jochen Brügel]

Thank you for sharing this update. It would be very helpful if Atlassian could also publish a new, updated article covering the new Services and Assets capabilities in more detail.

In particular, practical guidance, recommended data models, migration considerations, and best-practice examples for using Services together with a CMDB would be highly valuable for customers planning their future architecture.

[David Washburn]

@Lee Wilson on the main post I no longer see the "starting June 25" date. Was this removed or did you see June 25th referenced somewhere else? I was looking forward to this change launching this week. I hope it wasn't removed from the post due to a delay.

[Rick Westbrock]

I have a feeling that Lee saw the June 25 date on the JSM Ops Services page banner like I did this morning (which is a bug according to Aditya's post on June 19):

[Aditya Mani]

Hi @David Washburn @Rick Westbrock - I apologise for the confusion caused because of the bug on our end.

We will begin migration for existing customers towards the end of July. More details on the migration and what to expect will be made live in the next week. I regret the inconvenience caused because of the wrong date published.

[Luka Hummel - codefortynine]

Hi @Aditya Mani

Great update! I was using Compass almost exclusively to provide additional data for linked assets.

Now I'm only missing the capability to provide the Affected services or Custom Asset Fields to anonymous users in JSM. It's already available in CSM forms.