🚀 New Feature Alert: Custom Landing Pages in the JSM Help Center!

[#1]

I’m excited to announce that we've launched a major new capability to create and curate full-length Custom Landing Pages in your JSM Help Centers and showcase them as smartlinks on the Home Page. This is now generally available in Jira Service Management to all Premium and Enterprise customers! 🚀

The Help Center is the foundation of your service experience, connecting users to answers, requests, and essential resources. Yet, we know that navigating scattered links across multiple portals and projects can be frustrating for both users and admins.

That’s why, after listening to your feedback, we’re excited to introduce this new capability, where as Jira admins / site admins, you get greater flexibility to curate and contextualize help content in full-length customizable pages, making self-service easier than ever for your users.

📄 What are Custom Landing Pages?

Custom Landing Pages act as subject-specific hubs, enabling admins to group help resources (request forms, knowledge base articles, and external links) belonging to different projects, into cohesiv, interactive, content-rich pages. These pages allow users to seamlessly navigate multi-step processes or discover cross-departmental resources in one centralized location.

To help you get started, I have recorded a Loom, walking you through the feature, explaining how to use it, and discussing its implications for admins and users. You can watch it here:

🛠️ Key Features of Custom Landing Pages:

• Customizable Content: Add rich text, images, videos, and workflows to guide users effectively.

• Cross-Project Resource Curation: Curate resources from different projects or portals (like IT, HR, Facilities and more) into a single unified customizable rich surface.

• Flexible Layouts: Just like the modern Help Center Home Page (hope you did not miss our December update!), on these Landing Pages too you can create modular flexible pages that adapt to your organization’s needs, by hiding or reordering content sections as you see fit.

🌍 Some real world examples in use:

• New Employee Onboarding: Combine IT setup guides, HR checklists, and facilities forms into a single page.

• Remote Work Support: Centralize resources for remote work setup across IT and HR.

• Rewards & Recognition Programs: Showcase HR policies alongside finance-related forms for awards distribution.

🏞️ What this looks like:

🏠 Showcase them on your Help Center’s Home Page!

It’s not just that, you can feature these Landing Pages on the Help Center Home Page to draw your users' attention to these beautiful richly contextual resource-filled pages, and get them to self-serve their most common help needs quickly and effortlessly, without even raising a ticket!

You can also head to the Help Center section inside Settings in Jira Service Management, and follow the instructions mentioned in the documentation page here.

Are you excited about levelling up your Help Center experience with this capability?

We look forward to hearing your thoughts and ideas in the comments below!

[Josh]

@Raafi Mohammed this was an unexpected but greatly appreciated feature release!

I really how you brought over the power of Confluence pages to JSM help centers.

The link search functionality (Request forms, Articles, Portals, etc.) is super powerful!

• Is there any chance that functionality might one day be available in Confluence proper?
  • As an example, when creating user-facing KB articles it'd be great to point to the JSM portal links rather than the Confluence "back-end" links.
• Are you able to add the link search capabilities to the images that are embedded within the landing pages? Currently, clicking on an image and then the link button only allows you to paste a link instead of showing the full dialog that the toolbar provides.

[Yatish Madhav]

Thanks @Raafi Mohammed love the new landing pages - very handy!

One thing I would love to customize a bit further on landing pages is permissions - i.e simply put, having landing pages editable and/or viewable by only certain users or groups.

That would be the cherry on top for this I'd say. :)

Thank you

Yatish