Jira Service Management - answer agent as sending email

[Jaroslav Jasek]

Hello,

I am new on Jira Service Management (use as IT HelpDesk) - and I cannot found if is possible use so , that agent send answer per email , no using web site.

Many thanks
Jaroslav Jasek

[Tanguy Crusson · Accepted solution]

Hi @Jaroslav Jasek , you should try this group instead: https://community.atlassian.com/t5/New-to-Jira-Service-Management/gh-p/newtojsm

[Jaroslav Jasek]

Many thanks