Change Jira user email

[Bono Choi]

My company's email address(domain) has changed and I would like to change my Jira user's email address.
To change the email address, enter the new email address in the Email menu of Manage account and select the "Save changes" button.
However, the email address did not change, and a new user was created.
Existing users' email addresses will not be changed.
Please help me.

[Fazila Ashraf]

Hi @Bono Choi 

Welcome to community!

Is the new domain added to the verified list?

Please note : "You can only update an email address if the new email address also belongs to a domain you verify for your organization."

More details in https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/#Update-email-address 

[Bono Choi]

Hi, @Fazila Ashraf 

Thanks for checking.
Is there any way to change the domain without registering it?
I'm not sure if I understood the guide well, but is it possible to change my email address over time even if I don't register a domain?

[Fazila Ashraf]

From what i read, it is not possible to update the email address to an unverified domain. Instructions to verify domain -> https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/ 

The article mentions in few lines about 'still being able to' but as the timelines are 2021 i dont think it is valid anymore to 'still update'.

[Bono Choi]

Yes, I understand.
First, let’s check the domain settings.
Thank you for your support.