Nice site you got here - It'd be a shame if anything happened to it.

[#1]

Last night (it was 9AM for them), my colleagues in the UK were greeted with this:

Thankfully, it was a short maintenance window of < 10 minutes. But we admins had not heard anything about this. But clicking on the Maintenance Windows link, I found this gem:

For apps on an Enterprise plan, we will send a notification through System health, as detailed in our System health documentation. We will send this notification 5 days in advance of any planned maintenance event. Advance notifications are not available for maintenance events affecting apps on Standard or Premium plans.

And while @Ed H_ linked to that same page when announcing GA of System Health, the description was:

• For Enterprise plans: Reduce unplanned downtime with the better maintenance policies beta. These policies prioritize your critical business hours by routing disruptive maintenance to low-traffic windows and providing 5 days’ advance notice directly through System Health.

He did not mention that notification or even history of maintenance events would be behind a paywall:

Look. I am ok with Enterprise customers getting Freeze Windows (ohey @Alex Chiu) or maintenance windows. That seems kind of reasonable.

But you're trying to upsell paying customers (we are a Premium Teamwork Collection customer) just to find out when scheduled maintenance is going to happen, or if it happened at all?

There's a word for that.

[Dave LIAO]

What in the actual

[Alan Bruce]

As if there were not enough head scratchers with Atlassian processes. Fortunately our maintenance window seems to be between 1a-2a but we have no idea when it will happen. Hard to let our staff know or even plan for a Change management ticket.

[Susan Waldrip]

Unacceptable business practice to charge for notifications of maintenance downtime. Thanks @Darryl Lee , one more thing to have to watch for....

[Darryl Lee]

But wait! It gets worse.

Atlassian has quietly removed Default maintenance windows (1-3AM server local time) from the Atlassian Maintenance Policy page:

Here's what used to be on that page (as of Feb 14, 2026 ❤️):

Default maintenance window

The maintenance window occurs daily between 1 a.m. and 3 a.m. in the timezone of the server of your Atlassian app. The timezone of the server is set based on the timezone of the person who signed up for the app.

To find out the timezone of your maintenance window, or if you want to change it, contact Support (Select Technical issues and bugs in the form).

So... Atlassian officially doesn't support default maintenance window anymore, AND you have to pay if you want to know about upcoming maintenance events.

SOMEWHAT OPTIMISTIC NOTE: The two events that took down our servers within the last 7 days were indeed right around 1AM PT, or, regrettably for my UK colleagues, 9AM GMT. So perhaps the windows are still there. For now.

PESSIMISTIC PEDANTIC NOTE: I don't think you can call maintenance "scheduled" if the people affected are unaware of the schedule.