Last night (it was 9AM for them), my colleagues in the UK were greeted with this:
Thankfully, it was a short maintenance window of < 10 minutes. But we admins had not heard anything about this. But clicking on the Maintenance Windows link, I found this gem:
For apps on an Enterprise plan, we will send a notification through System health, as detailed in our System health documentation. We will send this notification 5 days in advance of any planned maintenance event. Advance notifications are not available for maintenance events affecting apps on Standard or Premium plans.
And while @Ed H_ linked to that same page when announcing GA of System Health, the description was:
• For Enterprise plans: Reduce unplanned downtime with the better maintenance policies beta. These policies prioritize your critical business hours by routing disruptive maintenance to low-traffic windows and providing 5 days’ advance notice directly through System Health.
He did not mention that notification or even history of maintenance events would be behind a paywall:
Look. I am ok with Enterprise customers getting Freeze Windows (ohey @Alex Chiu) or maintenance windows. That seems kind of reasonable.
But you're trying to upsell paying customers (we are a Premium Teamwork Collection customer) just to find out when scheduled maintenance is going to happen, or if it happened at all?
There's a word for that.
Darryl Lee
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