Hi,
my name is Richard Scholtes, I am a Senior IT Application Specialist @ Boerse Stuttgart Group in Stuttgart, Germany.
I attended the Custom Onboarding Event today and created my first custom onboarding in it's course. As a Success Champion I already had my User Group Confluence Space with some Loom How-To Videos ready to embed into there.
In this way the 5 minutes were more than enough to register this for all roles, like this:
The video shows everyone (JSM Agent or not) how to open a ticket at our IT support in JSM.
This is always a good first step for a customer, that's why I used this.
Unfortunately the tag they mentioned doesn't work here, but I hope someone will fix this soon ---> Thanks @Kristen Roth
Richard Scholtes
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