jira site cannot be accessed

[futugyou]

My jira site ******.atlassian.net cannot be accessed, as shown below.

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

After logging in id.atlassian.com, I cannot see the original jira and Confluence applications.

If I choose to create a new jira site, it will also show that ******.atlassian.net has been used.

Where did my original jira and Confluence product data go? How can I access it

[pawarsachin84]

Hello @futugyou ,

Welcome to the Atlassian Community!

As I understand from your question is your site URL (*.atlassian.net) exists, but the products appear unavailable. If yes, then here's what to check:

1. Go to admin.atlassian.com and verify your Jira/Confluence products’ status — Active, Inactive, or Deleted.

2. If they show as Inactive, select Add product → Reactivate, and your data should return.

3. If deleted and it's within ~14 days, you can still reactivate. Otherwise the data is permanently gone.

4. Also check Atlassian Status page for any ongoing maintenance.

5. If still facing issue you can raise a support ticket with the Atlassian Support and provide them with the site URL and other details. Support team will guide you with the next steps.