JSM News & Discussions

I would like to restrict a customer to only see their requests when they are logged into the Service Desk portal. Is there a way to not have the Any option for showing requests?

Tom Horton started a discussion 0 2 February 28, 2020

Hi Can we customize what fields appear on the Service Desk Request Screen? For example The assignee field doesn't appear on the screen. Can we make it appear? Where do we configure that? Can any...

Wendy T Gem started a discussion 1 1 February 28, 2020

Dear all, I was creating custom reports and using CSV option to extract the data. Since CSV is a purely text file, is there any feature or option to download the graphics showing in the reports? ...

Shpendi Rakipi started a discussion 1 3 February 28, 2020

We are looking to replace our existing outdated ticketing system and migrate to a local hosted JSD implementation.  We also want to implement an asset management system with network discovery an...

Bob Ash started a discussion 1 3 February 27, 2020

I'm new to jira service desk, and i haven't used jira products before. Now we are planning to buy Jira service desk for our projects, and i didn't found document relevant how to install Jira Service ...

Devarapalli started a discussion 0 2 February 26, 2020

I have create my jira account three days ago and I have added domain a2zsolution.atlassian.com today i check and click on verify button button is doesn't working. Please help me to verify my do...

Ankit Soni started a discussion 0 0 February 26, 2020

Since Microsoft turns off TLS 1.0 and TLS 1.1, I need to change these settings in Jira's Desktop. Where do I do it? POP3 and Imap will be turn off if you are using O365.   Best Regards

Mikael Opdal started a discussion 0 3 February 26, 2020

When creating a custom automation, how do I distinguish between someone entering a comment on the "internal" or "Customer" tabs as the triggering event?

Brian Oconnell started a discussion 0 1 February 25, 2020

Hi, I am trying to implement the JIRA service desk tool within my company to formalize a way of collecting bugs and feature requests but I noticed that if someone does not have a JIRA account they...

Arpita started a discussion 0 2 February 25, 2020

Hello, We are looking to import/sync our list of customers to Atlassian Service Desk from a third party application which we consider to be the source of truth. This sync would contain all the cust...

Mathew Wall started a discussion 0 3 February 24, 2020

Hi, I have just started into the Atlassian and Jira world. I am defining a change workflow in Jira Servicedesk. As a change may affect more than one component I want to create a sub-task containing...

Torsten started a discussion 0 0 February 24, 2020

hi   we have been using sharepoint register for service desk and applicaiton support. is it possible to migrate our tickets from sharepoint ticketing system to here directly?

saurav_rimal_hotmail_account started a discussion 0 1 February 20, 2020

Hi, My question is regarding where on the screen or how early in the process of building a Jira Change Request, could an automation be linked. For example, we have a button for "Submit For Approval...

AB started a discussion 0 0 February 20, 2020

Hi,  Can anyone let me know which specific field is used to calculate the 'Due date' of a particular request?  I find the due date field to be optional. So in such cases, if the field is ...

Yamni R started a discussion 0 3 February 19, 2020

I am teaching students on Help Desk Operations and I am using this software to teach them ticketing system and how to create and update Knowledge Base. I do not know how to begin creating a Knowledg...

Adhin Sukhu started a discussion 0 0 February 19, 2020

Hello I set up a complete Service Desk "test" project in Jira Desk. I think I have not forgotten any step But when I test with an agent account the creation of a ticket (outside the portal), I canno...

Olivier MARIE started a discussion 0 1 February 19, 2020

Hi,   Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to ...

Joe started a discussion 0 2 February 18, 2020

I have a customer phone number and I need to get the details of the customer like customer info, issues, tickets etc.  by using service desk rest api  

harish287 started a discussion 0 2 February 18, 2020

Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up.  However, after the license JIRA data migration, we find below error when we create the new re...

Michelle Tam started a discussion 0 4 February 17, 2020

I have setup several Request types to handle incoming mail.  Some mail will be standard requests and others are from automated systems reporting errors. To do this I created a request type grou...

johnathan_blanco started a discussion 0 3 February 14, 2020

I would like to setup an inbound email to Jira Service Desk from an automated system of error and warning notification types. I want those to become incidents and I don't want the jira system to send...

johnathan_blanco started a discussion 0 1 February 13, 2020

not sure how can I install Incident, Request, Change, CMDB, Problem, Demand, and Project Mgt with my current license. Hope its sufficient for us to try or use as applicable.

Pankaj.mamtani started a discussion 0 2 February 13, 2020

Is there a user guide for this community

even started a discussion 1 1 February 12, 2020

We have 2 projects created, project A as service desk and project B for development. What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development proje...

Vibhay_Chawla started a discussion 0 1 February 12, 2020