JSM News & Discussions
Created Oct 5, 2021, Last active Mar 17, 2026
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Looking for some feedback/thoughts on this. Currently we are pretty traditional in that we : add issues to versions, manually deploy the issues in the version and then release said version when every...
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Dear all, We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management. The way Service Management is handling Major Inciden...
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Hi Experts, How can I create a jira account to access following on ExaCC Gen2 issues? Jira Service Desk - ExaCC Operations https://jira-sd.mc1.oracleiaas.com/projects/EXACCOPS/ The websi...
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We have an existing Jira Service Desk Project, using just the IT Change Management features. Project Type is now Service Management - this occurred automatically. As a Project Admin, unable to find...
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Hi There, Q: Is it possible on Jira Service Desk to add a comment on a ticket which will be visible to the customer on the portal but which does NOT generate an email notification? I work on an IT...
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Hello all, Wanted to ask the community if anyone else is using Jira Service Management for K-12 institutions and what workflows you have setup? We are new to using Jira and are looking for g...
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Hi, If you are new to Jira Service Management (JSM), then go and check the latest article on Introducing Jira Service Management
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Hi, We activated JSM but I don't see any Opsgenie features available on my ITSM Projects.. When I click on "Features" as documentation suggests it (to activate them), I see a message "Watch this ...
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How to integrate in Jira Service Desk JSD?
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Good Afternoon, Trust this finds you well. I am opening this question thread with regards to the JIRA SERVICE MANAGEMENT (JSM). We currently have data centre JIRA Service Desk Application (JSD) v4...
Deleted user 0 5 November 13, 2020
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内部建立的confluence，有些人员离职了，怎么才能按搜索离职人员所有的相关信息
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We are setting up JIRA Service Management (server). I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance. I have a...
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How do I create a custom report so that it shows the custom field as a header on the report I built? I need to export the report to Excel to analyze ticket data by said custom field. It'd be good to ...
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I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. https://confluence.atlassian.com/servicedeskserver/addin...
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We have an apache proxy with certificates that works. But JIra and Confluence does not trust each other when trying to set up an application link. Traffic seems to go through proxy and terminate. Do ...
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I want to create a new plugin in Jira Service Desk. Any tutorial or blog will be helpful. Thankyou.
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We have setup a new helpdesk project with the helpdesk portal located at https://servicedesk.domain/servicedesk/customer/portal/1 We want to sync our active directory so users are able to use their ...
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Hi community, I am looking to have a system in place for my Practice - sorting out: my thoughts, sources for different topics, and I don't want to use excel or Evernote as I am looking to sort out i...
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I got this error, please anyone can give me solution on this { "errorMessages": [], "errors": { &nb...
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I by mistake invited a wrong mail address and have removed him but I lost 1 license. Any idea how to retrieve it
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HI, I have issue from reply jira tiket, if i reply jira from email why instead became a new ticket? is there a solution to my problem ? so that does't make a new ticket if i reply jira from...
Deleted user 0 1 October 15, 2020 -
Can we customize the organization Field in Jira service desk it has a free account?
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How can we add customer users and organization without user mail notification
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How can we add customer users and organization without user mail notification
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I am building reports and need to know all the potential values of fields that have over 50 potential values. How do I get the list of potential values for example in a field such as "resolutio...
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