JSM News & Discussions
Created Oct 5, 2021, Last active today
-
Hi to everyone in the group! I'm Fede Baronti, the Customer Support Specialist at DEISER. I've been working with JSM for a few years now (formerly JSD), and I can assure you I'm really happy ...
-
Change might not be fast and it isn't always easy. But with time and effort, almost any habit can be reshaped. ― Charles Duhigg People are by nature resistant to change, and that is why s...
-
How to change mail from which tickets will be created on project. Change: From :abc@gmail.com To : xyz@gmail.com How all mails automatically registered to new xyz@gmail.com.&nbs...
-
Hi All, I have managed to configure the SAML SSO with PingFederate in my own env, but the login is Idp initiated, which means once the login button is clicked, it will redirect you to the URL offere...
-
Someone advised
-
Howdy, new here.
-
I am trying to set up a change management workflow and I'm following this document. https://confluence.atlassian.com/servicemanagementserver/5-add-approvals-to-your-workflow-1082527843.html &...
-
I'm not new to Jira Service Management (yet). I'm still trying to convince my company to scrap SysAid and use JSM.
-
I've recently tried to configure a custom email address with MS 365. I had to open a ticket with atlassian to make it through. My problems mostly came from misleading dialoges and too short document...
-
I thought I would get the group rolling on a discussion to help new JSM users out. Share your insights on this post to help out new JSM users. One item I always think is important...
-
Good Day everyone, I am Fadoua, I have been enjoying using Atlassian Tools for couple years. I am not new to JSM. I did configure the portal couple times in my previous jobs but unfortunately wit...
-
Hi all Just wanted to say a big hello to everyone in the group. I've been working with JSM for a couple of years now and think its great! My passion is automation, and love anything that is...
-
Hello Community !!! My name is Vero, I have been using many Atlassian products for many years, JSM is one of them and in my last implementation I really enjoyed seeing the client get the most...
-
I am having a basic issue where I want to create my own IssueEventListener by extending com.atlassian.jira.event.issue.IssueEventListener but I cannot resolve it as a maven dependency. ...
-
Hello there! I'm in this group for the same reasons as I'm in this wonderful Atlassian Community: I'm here mostly to learn from others experiences, and try to help others as much as possible, accord...
-
Hello Community, My name is Mayur, I am an ASE @ MicroGenesis, happy to join the group, I have been Working on all Jira and Confluence Administration activities. Will love to learn more about JSM. ...
-
Hello again, community! What is happening? We are moving New to Jira Service Management from being a product collection to being a community group. The new New to JSM lives under F...
-
We have a very simplistic Jira Service Desk implementation in the cloud and have various resolutions available. One of which is "No Correspondence" . I'd like for that to only be shown as an availabl...
-
Hey folks :) my name is Andreas, I'm working with formally JSD and now JSM for a couple of year now. I love what we can do with the tool, all the possibilities and different challenges we can solve w...
-
Hello, My name is Moses, I am an Automation Solutions developer at UBS , I happy to join the group, been working and testing JIRA SD for some years now.. Will love to hear more about JIRA SD. A bit ...
-
Hello, My office is testing out Jira Service Management (the free version) and we're trying to figure out how to have our issues generate ticket numbers. Essentially, we're lo...
-
We are doing Proof Of Concept with JSM Premium cloud. Insight Asset management tool is very new to us. As we are on JSM cloud, we couldnt see enough documents to do the discovery. I download...
-
We have enabled JSM Cloud Premium 30 days trial to explore Asset Management tool. We want to discover our assets via Insight Discovery. Do we need a separate server to use the Discovery tool...
-
Hey, I was hoping someone could shed some light on an issue I am having please. I have an alert in Splunk to create a Jira issue, but it does not appear to work. The Jira replay search gives ...
-
Hi! Within Jira Service Management Cloud, looking for a way to restrict customers to specific projects within a service desk portal but still allow them to add new customers/participants to the pr...
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get the most out of Jira Service Management
Solve customer problems efficiently and deliver outstanding service experiences.
Learning Path
Adopt ITSM practices to deliver exceptional service
Become familiar with the principles and practices that drive ITSM. Then, learn how to configure and use Jira Service Management to implement them.
Atlassian Certified Associate
Jira Service Management Agent Essentials certification
Prove you know what's essential to providing efficient and resolution-focused service in Jira Service Management.
Description
Want to talk shop with fellow JSM experts, get the latest updates from the Atlassian team, and learn best practices? Have tips or tricks to share? You’re not alone! Join our group & be in the loop!
Copied to clipboard