JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hello, we have a problem with Request Participants. When the Reporter send us a ticket, only the Reporter recieve the email confirmation issue created. We need all contacts (request participants) ...
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Hi! I use Insight to create my own inventory, I am using the Insight API. I would like to know how to use token sessions in order to avoid always entering my login credentials and thus decrease my l...
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Hello, I have an existing Service Desk project which is responsible for all incoming support requests. We recently upgraded to Jira Service Management, is there any way to upgrade the ex...
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It is quite common that you receive multiple requests for the same bug/ feature request in Jira Service Management. In this article, we will discuss how to manage such a situation. Consider the fol...
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Dear Team, We are facing the issue when several customers report the same bug, and we have 5 or more requests which are actually the same issue. What needs to be done in this case as per the best p...
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How does Insight work? Can it be used for managing both hardware and software assets? Can it be used to auto-discover hardware and software assets? If so, how? Can it be used for manging number of...
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Hey all, I can't access my colleagues' project where we get customer requests. I don't seem to have permission to do so. Does anyone know how I can change this? I seem to be registered as a customer...
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Dear Community I am using JIRA Service desk (Server based) and am due to set up a new "helpdesk" My concept is: The end user needs to complete a form (simple enough). This form however will t...
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I am an admin and I added a shortcut to the portal on the left hand side. I logged in as an agent but they're unable to see the shortcut on the left hand side. I read the following article that state...
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IS Crowd User management for self-managed environments covers Jira Service Management Datacenter version? If not, Which tools are available for User management for self-managed environments and ...
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I'm trying to migrate from Target Process to JSM by importing from CSV. When I set the Issue Type to 'Submit a request or incident' (which is what requests submitted through the portal have as their...
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Hi, We are evaluating JSM and I would like some advice about how to set up the system to handle multiple locations. We have 6 offices with local IT support staff, we would like to maintain a separa...
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Hi there, Many times we get tickets which are related or duplicates. I know we can link those tickets. For example ticket number 001,002,003 & 004. If I link 002, 003 & 004 to ticket n...
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Hi! I have a problem... How do I hide projects from users who have access to the sevice desk? for example customer "A" I want him to have access to the jira service management as jira-service-desk-u...
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Hi, asking this question my company had been testing Service Desk on premise, but seen the costs of increasing the number of users we decided that the only option would be going Cloud. We were using...
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Good morning, help. How should I put a user group with access to a certain project? Do I need it to access only one specific project and not see the others?
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How do I add closing conditions for a ticket? For example, when the ticket goes to a closed state, a users answers a question. A-if the ticket involved a configuration change? B-what configuration?
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hi everyone, wish you all well. Thanks Atlassian for giving us this opportunity to ask questions that we couldn't find a solution on forums. My questions are below: 1. Internal Comments We ...
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Can anyone point me in the direction for the documentation for the Project Type, Insight IT Service Management? See the below pic for clarification.
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Hi, I'm trying to make an Xporter template, and the template should contain some values from a bundled field (deviniti). For example, if BundledField contains A,B,C fields I want to...
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UPDATE: It’s a wrap for our Jira Service Management Ask Me Anything. Thank you so much to everyone for taking part and sharing your questions and feedback. Be sure to watch the Jira Service Mana...
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Jira service desk müşteri portalından iki üye biri yönetici biri çalışandır.Bunların arasında onay mekanizması nasıl kurgulanmalıdır? Müşteri portalından talep açan çalışanın onay isteği yöneticinin...
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Every Jira Service Management Project comes with an embeddable widget that is like a mini-portal and can be embedded any web page that you control. Customers can send requests from anywhere; no ...
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Hi, I am trying to add a group for a user and it is throwing me the below error, Can you please help me out with this. Thanks,
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Hi, evaluating Insight Asset Management on Jira Service Management Cloud, apologies if this question is better asked elsewhere. IAM has the ability to schedule configured imports, however I can't se...
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