JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hi all Just wanted to say a big hello to everyone in the group. I've been working with JSM for a couple of years now and think its great! My passion is automation, and love anything that is...
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Hello Community !!! My name is Vero, I have been using many Atlassian products for many years, JSM is one of them and in my last implementation I really enjoyed seeing the client get the most...
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I am having a basic issue where I want to create my own IssueEventListener by extending com.atlassian.jira.event.issue.IssueEventListener but I cannot resolve it as a maven dependency. ...
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Hello there! I'm in this group for the same reasons as I'm in this wonderful Atlassian Community: I'm here mostly to learn from others experiences, and try to help others as much as possible, accord...
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Hello Community, My name is Mayur, I am an ASE @ MicroGenesis, happy to join the group, I have been Working on all Jira and Confluence Administration activities. Will love to learn more about JSM. ...
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Hello again, community! What is happening? We are moving New to Jira Service Management from being a product collection to being a community group. The new New to JSM lives under F...
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We have a very simplistic Jira Service Desk implementation in the cloud and have various resolutions available. One of which is "No Correspondence" . I'd like for that to only be shown as an availabl...
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Hey folks :) my name is Andreas, I'm working with formally JSD and now JSM for a couple of year now. I love what we can do with the tool, all the possibilities and different challenges we can solve w...
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Hello, My name is Moses, I am an Automation Solutions developer at UBS , I happy to join the group, been working and testing JIRA SD for some years now.. Will love to hear more about JIRA SD. A bit ...
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Hello, My office is testing out Jira Service Management (the free version) and we're trying to figure out how to have our issues generate ticket numbers. Essentially, we're lo...
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We are doing Proof Of Concept with JSM Premium cloud. Insight Asset management tool is very new to us. As we are on JSM cloud, we couldnt see enough documents to do the discovery. I download...
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We have enabled JSM Cloud Premium 30 days trial to explore Asset Management tool. We want to discover our assets via Insight Discovery. Do we need a separate server to use the Discovery tool...
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Hey, I was hoping someone could shed some light on an issue I am having please. I have an alert in Splunk to create a Jira issue, but it does not appear to work. The Jira replay search gives ...
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Hi! Within Jira Service Management Cloud, looking for a way to restrict customers to specific projects within a service desk portal but still allow them to add new customers/participants to the pr...
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I am looking to learn more about the JIRA General Service Management capability. I don't find a lot of content online related to it. What is the best way to get more information on it? My team ...
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Would like to customize the text of this option to better match the type of requests that will be submitted
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I would like to calculate the time spent of an issue in the QA state , when enters into the QA state / Closed State for the first time. The transitions are QA to QA and QA to closed.
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Currently we are using Jira Software and many users already have Projects in progress, but we want to implement Atlassian SAML single sign-on with Azure AD. We have verified our domain but our concer...
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Hello, we have a problem with Request Participants. When the Reporter send us a ticket, only the Reporter recieve the email confirmation issue created. We need all contacts (request participants) ...
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Hi! I use Insight to create my own inventory, I am using the Insight API. I would like to know how to use token sessions in order to avoid always entering my login credentials and thus decrease my l...
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Hello, I have an existing Service Desk project which is responsible for all incoming support requests. We recently upgraded to Jira Service Management, is there any way to upgrade the ex...
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It is quite common that you receive multiple requests for the same bug/ feature request in Jira Service Management. In this article, we will discuss how to manage such a situation. Consider the fol...
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Dear Team, We are facing the issue when several customers report the same bug, and we have 5 or more requests which are actually the same issue. What needs to be done in this case as per the best p...
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How does Insight work? Can it be used for managing both hardware and software assets? Can it be used to auto-discover hardware and software assets? If so, how? Can it be used for manging number of...
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Hey all, I can't access my colleagues' project where we get customer requests. I don't seem to have permission to do so. Does anyone know how I can change this? I seem to be registered as a customer...
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