JSM News & Discussions
Created Oct 5, 2021, Last active Jan 22, 2026
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What is the best way to set up to send a notification to a group when a change is completed. I have something in place however as we use the project for a service desk too it is also sending emails w...
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Hey, new to JSM friends! Jaime from Atlassian University here. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can explor...
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Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi folks! We are excited to announce an early access program for a new requ...
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Hi! I am new in Atlassian ecosystem and currently my position is Product Owner of Atlassian Apps, my focus is on JSM applications right now. I am happy to found this group! Can't wait to learn from ...
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Hi All, I have been working with the JSM product for sometime now. I am here to share my knowledge with others as well as learn from the other members of the group. Thanks, Aditya.
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Hi All, New to Jira, so any help would be appreciated. I have created some custom fields and want to add them to the portal change screen and also the normal change submit screen. (Hopw that makes s...
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Hello Everyone. This is Manoj Kumar and I Just joined community. I love contributing to community and so i am here. I am happy to join this group and excited to meet yo...
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Hi everyone! Although I've been an active daily Atlassian user for years, I'm finding out new learning points and ideas everyday. I'm just getting the hang of managing user accounts and access roles...
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Good afternoon, everyone!
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Hi Everyone! I'm @Andy Gladstone a Community Leader here in the online community. Most of my focus is in Confluence, Jira and Trello. I have dabbled in JSM, but it is not currently) part of...
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I am starting on an adventure with JSM. This will be the place to share, vent and learn. I am looking forward to the excitement I know this will be.
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I've just started using and so far it's been great. Super efficient
Deleted user 2 1 April 12, 2023
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I'm Fabio and I started to work with JIRA Service Desk (it was the original name of JSM) since the beginning of its existence. Many improvements have been performed during these years and now it...
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Hi, I'm not exactly new to JSM, but I am new to the group. Here to get the usual help from Community as I've picked up more JSM work recently, and I wanted to say thanks to all the people who have ...
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Hello Community I'm trying to send Zabbix alerts to Jira Service Desk using Webhook in Zabbix MediaType according to the GitHub Project: https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/...
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Hi there everyone. For a few months I've been trying to figure out the basics of Insight/Assets to see if it will work for our business side. Read a ton of documentation, even took a clas...
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If you're like me, you kept the ITSM Sample project around for reference. The only problem with that was I could still see the ITSM Sample portal and didn't want users to get access to it. ...
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Hello everyone, My name is Oday Rafeh and I'm excited to be joining the New to Jira Service Management group! While I'm new to this group, I'm not new to Jira Service Management. I have been working...
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We want to setup a small JSM instance. Will we need to buy JIRA DC licnese as well to setup JSM ? Thank you!
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My name is Juan Carlos and I'm thrilled to be joining this community of like-minded individuals. As someone who is always looking to expand my knowledge and skills, I'm excited to continue learning f...
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Hi everyone, I have been in the community for a long time, but for various reasons I drifted away for a bit. Now I have the opportunity to get involved in the community again and I'm very excited ab...
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Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
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I found this recently and figured I should share it. I'm guessing I'm not the only one who was playing around with the demo customers before go-live and now want to remove them. I've also foun...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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I put something together, but would like to include the JIRA number in the email back to the Assignee in JSM, What does everyone else do?
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Want to talk shop with fellow JSM experts, get the latest updates from the Atlassian team, and learn best practices? Have tips or tricks to share? You’re not alone! Join our group & be in the loop!
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