don't have full functions

[Ken]

Hi Sir,

I already asked our admn to grant me the right

(add me to the "service team")

But I don't have the same permission as other team members

when I open a ticket, the information i can get is limited

and the layout is different too

this is mine

and this is my team member

not sure what is wrong and how to make it right

Thank you.

[Angélica Luz]

Hi Ken,

To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?

Regards,
Angélica