Users unable to have issues assigned to them

[Kyle Kendall]

I am trying to administer our JSD Cloud implementation.  There are users who have access to our Jira Software instance and I have added the role Service Desk Team to a subset of those users.  I am unable to go into the system and assign any issues to anyone but myself, the Admin, the error is attached.

I am not sure what else needs to be done for each of these people to be able to manage tickets in JSD.

Thank you, 

Kyle

Error:

"The assignee field of UCS-16 cannot be updates. User <username> cannot be assigned issues."

[Deleted user]

Please check the below two permissions of the respective Project's permission scheme

Assign Issues: Ability to assign issues to other people.

Assignable User: Users with this permission may be assigned to issues.

[michael.mandel]

Hey Kyle,

You'll need to make sure the users you are trying to assign the tickets to also have a Jira Service Desk license. If you go to their profile in the user management section, you should see that they have "Jira Service Desk" checked on, as shown below

[Kyle Kendall]

Thank you.  This was the ticket.  All good.