📣 New updates to Journeys in Jira Service Management
We're recently released experience updates to Journeys in Jira Service Management that make it easier to monitor and manage active journeys and access journey-related context directly from work items.
Journeys allow teams to design, automate, and track structured employee experiences all in the same place where service work already happens.
View active journeys
You can now view a table of work items that are parents of journeys currently executing in Jira Service Management. This new page helps you track and manage active journeys more efficiently by providing a centralized view of their parent work items.
To access the active journeys table:
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Go to your service space.
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Select Journeys from the space navigation on the left.
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Select the Active tab to view the table of work items.
Journey component on work item view
Work items that are parents of a journey now surface journey-related context directly within the issue view. This means your team can see which journey is associated with a work item without having to navigate away - keeping the right information close to where the work is being done.
You may need to republish an exisiting journey to view the new journey component on the work item.
Share your feedback in the comments below!
Kind regards,
Gemma Aldrich
Product Manager, Jira Service Management
3 comments
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