New to Jira Service Management? 🌟➡️ Start here! ⬅️🌟

[Megan Osifeso]

Hello all! New to the group and poking around. Glad to be here and happy to meet y'all. Excited to learn more coming from zero knowledge of JSM.

[Dave Rosenlund _Trundl_]

Welcome, @Megan Osifeso. You may be interested in the virtual Atlassian Community Events chapter called ITSM/ESM Masters. Our meetups happen online, and we are focused on all things Atlassian Service Collection. Especially, JSM. 

[Maarten Breesnee]

hi from another jsm newbie

[Mirek]

Hello all! Nice to see so many people interested in JSM. I am actually not so new to it on Server / DC but I recently try to catch up on all of those Cloud JSM features (especially after Opsgenie merge..  adding AI features etc.). Hope that this group can help achieve that! :) 

[Juan Carlos Pin]

Hi everyone!!! Greetings from Spain!

[Charlene Freeman]

JSM Newbie here. 

[Martin Runge]

I’ve been a member of this community for a long time, but I realized I’ve never actually introduced myself! I’m Martin Runge, currently Head of Atlassian at XALT.

I’ve spent the last 15+ years working across the Atlassian stack—from founding my own consulting firm to my current role. My heart really beats for ITSM and Jira Service Management; I’m an Atlassian Certified Expert and ITIL 4 Managing Professional, so I love digging into the intersection of lean processes and tool automation.

[Charlene Freeman]

HI JSM newbie here - looking to learn more about JSM. Thanks!

[Carsten Severin _KUMAVISION AG_]

Hi everybody, I'm looking for good input on JSM and CSM—I'm sure I'll find it here.

[Lukasz Modzelewski]

I'm a long-time JSM user but a total newbie to AI agents in support. :)
I'm a big fan of the human touch, but I'm excited to see how AI can help at scale - hoping to pick up some best practices here!