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Hello, community! I’m currently working on improvements and enhancements for JSM. Excited to contribute and collaborate with all of you! Let’s make it better together! 🚀
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I am wondering the fundamental difference between JIRA and JSM? So, for I understood, JSM helps with various integrations. Can anyone help me to know if I got it right and help me to understand the major difference.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I’m the Director of Product Management at my company and have been a long-time fan of Atlassian tools. We first implemented JIRA six years ago, and it’s been a core part of our product and bug management process ever since. We also adopted Bitbucket around the same time, though that’s less in my day-to-day.
More recently, I took on responsibility for our Support team, which had been using Zendesk for over a decade. With an eye toward consolidation and deeper integration, I spent the last six months running a proof of concept for Jira Service Management (JSM) alongside a Zendesk sunset plan. We went live with JSM a few weeks ago and it's all going well so far!
The shift from Zendesk Professional to JSM definitely introduced some configuration complexity, but my experience with Jira gave me confidence in the platform. The team is settling in well, and I’m excited about what’s next, particularly around refining our setup and connecting JSM to our own platforms (iDashboards and the Data Hub) through the API.
Below are some highlights and screenshots of the transition. I’d be happy to share more details or lessons learned - just ask!
Zendesk Retirement
âś…Transition from the ZD phone number
âś…Transition to a new Knowledge Base (migrate ~400 articles)
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