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Authentication loop during login, can't access Jira.

Andreas R.
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September 4, 2023

Hello!

I'm not able to access Jira anymore and i don't understand why. After providing my credentials the login screen is stuck in a redirection loop between 

https://id.atlassian.com/join/user-access?resource...

and 

https://id.atlassian.com/login/authorize?continue... 

After some time it says "Apparently, syncing our database is taking longer than usual. Wait a moment and then try again."

 

My account is linked to two Jira boards from two different companies. Accessing Jira board from company B works fine, only when i try to access Jira board from company A this problem arrises. 

 

I tried to

  • clear my cache
  • access Jira board A without accessing board B first
  • use a different browser
  • use incognito mode
  • wait a day

 

Hope anyone can help me.

Thanks!

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Andreas R.
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2023

Deleting me as a user and adding me again helped.

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