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I would like to know about the below workaround is possible or not in the Jira service desk(in Datacenter).
1)Is it possible to add approval on a Hierarchy basis, For eg: If the higher designation person approved then another approval is not required. 2)Can we have approval based on the amount in a text field or number field or On the basis of the priority field and assignee field
You could do it through the workflow. You could set it up so if a certain individual approves it, then it would use a different transition. You could also do the same on the other fields. You might have to use an automation to perform the transition or an app like JSU to do it directly on the workflow.
