ACE Event Alert-14th Aug 2026, Human at Core: CS & Support in the Age of AI

[#1]

Can AI replace frontline support? Short answer: No. Long answer: It’s complicated.


Thrilled to join 𝐀𝐭𝐥𝐚𝐬𝐬𝐢𝐚𝐧 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐄𝐯𝐞𝐧𝐭𝐬 𝐁𝐡𝐮𝐛𝐚𝐧𝐞𝐬𝐰𝐚𝐫 as a speaker for their upcoming event: "𝐇𝐮𝐦𝐚𝐧 𝐚𝐭 𝐭𝐡𝐞 𝐂𝐨𝐫𝐞: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐀𝐠𝐞 𝐨𝐟 𝐀𝐈."

I’ll be breaking down Frontline Support & AI Triage in a tight 15-minute talk:

• A real-life support war story from my career
• How AI has changed their day-to-day
• Where AI excels vs. where it falls flat
• The one human skill/trait that isn't going anywhere

I’m also honored to share the stage with two fantastic CS leaders who will be diving deep into their own areas of expertise:

🤝 @Bhavna Chauhan : Senior Customer Success Manager, Atlassian, will talk about - 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧

💡 @Sara Arecco : Head of Customer Success, Elevatic, will talk about - 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐂𝐚𝐫𝐞𝐞𝐫𝐬 & 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐂𝐒 𝐑𝐨𝐥𝐞𝐬

If you care about building scalable support systems, retaining customers, and navigating CS careers without sacrificing human empathy, don't miss this panel!

Thank you, @Bibek_ikuTeam_ for this wonderful opportunity

Date - Aug 14, 5:00 – 6:30 PM IST | 11:30 AM – 01:00 PM UTC.

Grab your spot here: https://ace.atlassian.com/events/details/atlassian-bhubaneswar-presents-human-at-the-core-customer-success-amp-support-in-the-age-of-ai/

[Brita Moorus]

Looks interesting, RSVP-d! 👋