📢 Help us shape the future of Omnichannel support in CSM

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Hi everyone!

We’re shaping the roadmap for Omnichannel support in the CSM app and want to hear from YOU about what matters most.

Your feedback will help us identify key channels, needed capabilities, and focus areas to better support your customers.

We’ve created a short, 5 minute survey to learn:

• Which support channels matter most to your teams and customers
• What capabilities you need to manage conversations across channels
• Where the biggest pain points or gaps are today
• What “better” would look like for omnichannel support in the CSM app

👉 Take the survey here: https://forms.gle/2CojPH8yRQZa8Ex37

Your input will directly inform our roadmap and help us prioritise the omnichannel capabilities we explore next for the CSM app.

Thanks in advance for sharing your experience and helping us shape the future of our CSM app.