Error setting up channels

[Damien Green]

I'm not able to set up any of the channels. I get this error on every one.

Hash 1BJ2Y9B
Trace 208ec1d0bfe14c83ac1d563919949fe0

Anyone know how to fix this or let me know next steps? This is a free account, so I'm not able to contact customer support directly, but it's obviously a bug.

[Benjamin]

Hi @Damien Green ,

Please could you share the steps of how you try to setup the channels and the screenshot of the error and the page you got this pop up. Have setup a service project channel and not seeing this issue.

[Damien Green]

[Benjamin]

Thanks. Your screens look different from mine. Maybe because you are on a free plan. 

In my experience, sometimes these errors might occur due to permission or settings. If you have space admin permission, you should be make changes from the space settings menu. There maybe the possibility these could be disabled from the space settings, hence why you maybe seeing those errors. 

Here's the documentation on how to configure the channels:

https://support.atlassian.com/customer-service-management/docs/set-up-channels-to-support-your-customers/

[Damien Green]

Thanks, I have looked in the space settings but can't find anything there. A bit annoying as I can't set the service up without being able create the channels so I will need to try a different provider.