Capacity Tracker setup after Jira Premium upgrade

[Noga Litver]

Hello,

We urgently need to build dashboards that reflect the dynamic progress of the project, including workload, capacity, completed work, remaining work, and overall delivery risk. At the moment, our current base setup does not provide sufficient capability for this need.

We recently upgraded our Jira environment to Premium, and while reviewing your Capacity Tracker documentation we saw that there are two supported board/setup types, along with the note below:

“If you are using a specific type of template/project/workflow and are interested in using Capacity Tracker, please write to our support in order for us to understand, discuss and support your specific use cases. We can add your requirements into our product backlog and get it prioritized for the upcoming rollouts.”

Based on this, we need your urgent help understanding whether our current setup is still aligned with the previous mode of use, and whether we now need to move to the other supported board/setup type in order to support our current needs properly.

A critical requirement for us is that this must be done within the existing project. Creating a new project is not a workable option, since our current environment is already connected to multiple workflows, flows, automations, and dependencies.

Please help us with the following:

• Identify which Capacity Tracker board/setup type we are currently using.
• Clarify whether, following the Jira Premium upgrade, we should transition to the other supported board/setup type.
• Explain exactly what needs to be changed in our current board, template, workflow, or project configuration.
• Confirm whether this can be done without creating a new project.
• Advise on the safest way to make this change without breaking our current flows, automations, and dependencies.
• Let us know whether the Premium upgrade enables additional relevant capabilities that require proactive setup or configuration on our side.
• Once the correct solution is identified, provide practical guidance on how to derive or generate the relevant link needed for implementation.

This is urgent for us and has direct operational impact.

[Marc -Devoteam-]

Hi @Noga Litver 

You are basically pitching consultancy work here.

To find help from an Atlassian Partner, see the Partner directory. To find a localized partner. to help you out.

Or the company I work for stated in my community member name, we could help out as well.