Thank you but unfortunately this doesn't help, as my backup file is in the correct (.zip) format including all the exportDescriptor.properties, entities.xml and attachments folder (all together zipped 15 989 940 KB)...
With another space it was working but this one shows this error.
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Hi @Administrator With cases like this you may want to look to Atlassian support or at least the audit log to see if there was any additional information as to why it failed.
If all the files aren't corrupt and are in the right formats etc. then I think this may be your only route.
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