Switch to free plan

[Team login]

Hey,

A few weeks ago, I signed up for the free plan, thinking to try out Confluence for my personal needs. Today, I noticed that there was an e-mail in my inbox saying that I have to pay a bunch of money to keep my account.

After quite some searching (because for some reason, all of this is hidden behind layers and layers of confusing pages), I found out that my account is set to Premium, something I didn't select, since, as I stated, I signed up for the free plan.

How can I switch to the free plan and how do I keep my account from being deleted?

Thank you for reading (and answering)!

[Samuel Gatica _ServiceRocket_ · Accepted solution]

Hi @Team login 

Welcome to the community!

Please refer to How to Downgrade Jira Software from Standard to Free 

Ensure the subscription does not exceed 10 users, as additional users may incur charges.

Hope this helps!

Best regards

Sam

[Team login]

Hey Sam,

Thanks for your reply. As always, the link you sent shows completely different screens than are currently available, but I managed to find the way to do it. Searching in "Billing" really helped out a lot.

I hope everything is now set up correctly and my account won't get cancelled when the payment deadline for something I didn't ask for passes.

Once again, thank you!