Unable to select second Site in Confluence Cloud App for Teams

[Jarrad Payne]

I have added the Confluence Cloud App in Teams and can sign in and search pages in another company's site that I have been invited to. However, I can't search pages in my company's site. 

In the Confluence Cloud Teams app when I click "Configure Confluence Site" I can only see the other company's Confluence Site listed, not mine. 

If I choose to Sign Out and Login again, via the Teams App, I am taken to the other company's Confluence Site instead of my Company's.

I can browse within the Sign In window to our Company's Confluence Site, but this doesn't change the Configuration for the Teams App. 

Other people who do not have access to the other company's Site get the following error:

Is there some other configuration in Confluence that we need to 'allow' the Teams app to connect to our company's Confluence Site?

[Brant Schroeder · Accepted solution]

@Jarrad Payne Welcome to the Atlassian community

Is your companies instance of Confluence on the cloud?

[Jarrad Payne]

Hey Brant, 

Correct, both my company's site and the one I have been invited to are Cloud instances. 

When I login to the Atlassian start page, my company's site appears to be the default Confluence site in the menu, but I can also select the other company as well:

[Jarrad Payne]

Hey @Brant Schroeder 

Sorry, I didn't mention you earlier so you may not have seen my reply.

Let me know if you want me to check anything else. 

Regards, 
Jarrad. 

[Brant Schroeder]

@Jarrad Payne I am not sure why your instance is not showing as I am not aware of anything that one can do to block that.  Are you the Confluence admin?

[Jarrad Payne]

@Brant Schroeder No, I'm not an admin, just a user of both sites, if that a requirement? 

I will get our Site Admin to confirm if they have the same problem. 

[Brant Schroeder]

@Jarrad Payne no you do not need to be an admin but you might want to check with them to make sure that they did not do something to block your site from teams.  They can also submit a support issue if they did not.

[Jarrad Payne]

Hey Brant, 

Tanks for your help, our Confluence admin logged a ticket and found that the Teams integration had been previously installed:

But it had been disabled at some point, they have enabled it now and it is working as intended.