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Not able to open a Confluence article from Service Desk

Deleted user June 6, 2018

Hi,

We just started using Jira Service Desk + Confluence and experienced an issue. When we search for Confluence article from service desk, we are not able to open an article. The list with relevant articles is displayed correctly, but after the article is selected, we are redirected to initial search page. Could you kindly share any ideas why it's happening?

Thanks a lot,

Anna

1 answer

0 votes
Moses Thomas
Community Champion
June 6, 2018

@[deleted]I suggest 

  • You  make sure that application links is configured properly, with  your Jira(service desk  project) with  confluence.
  • You  have permission in  confluence to  view this pages/articles.

 

Best!

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