Jira Issue/Filter for JSD customer view of issue
Chris Jones
Contributor
How to insert a Jira issue from a Service Desk project to Confluence with the link to the customer portal view?
The Jira Issue/Filter macro inserts issues with link to /browse/{IssueKey}. This all works for Jira users and suits Software projects. I need a JSD equivalent i.e.:
- Issue key with link to /servicedesk/customer/portal/{PortalId}/{IssueKey} i.e. same as this link in Jira
- Issue Summary field
- Issue Status (mapped customer status)
Background: Jira Service Desk is used to support internal customers, many of whom are Confluence users.