Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Is it possible to link certain pages/articles to specific issue types?

support
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 24, 2019

I am trying to link supportissues to display only how-to articles on a certain page.

For eg. Support issue types in JIRA to how-to articles under page "help" in Confluence.

I want the customers to see certain articles displayed depending on which issue type they want to send a request on in the customer portal.

 

Thanks!

1 answer

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2019

Hello,

When linking a Jira Service Desk customer portal to a Confluence space, you can share the Confluence space as a Knowledge Base for that portal.

In addition, when they search your help center, it will recommend the pages from that Confluence space that might interest them.

For more details, have a look at Serving Customers with a Knowledge Base.

I believe this is similar to what you are describing here, but if there is a feature missing, can you let us know what that is with more detail? 

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events