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Invited user not receiving invite email

bbettke
bbettke
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May 28, 2022

I invited a new user and I they never received the invitation email.  I resent the request, delete the user and then re-invited and still no invitation email. Can you please take a look?  Thanks.

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Srinatha Tondihal
Srinatha Tondihal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 28, 2022

Hi @bbettke ,

Welcome to Atlassian community. 

You might want to ask user to check in there spam folder once. Hope the mail server is all working fine ? Go through the below thread which has all the steps that can be tried when you have issue with mail delivery. 

I hope the above helps. Have a good day!

Thanks,

Srinath T

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bbettke
bbettke
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May 29, 2022

Hi the first thing I did was have the person check their spam folder.  Is there a way to see if the email is being rejected?

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