Images show "Preview unavailable" for no apparent reason (was working yesterday)

[Chris Cotton]

@Owen Wallis I know I'm not who you were replying to but I did exactly this. I was pointed to a bug that didn't mention Confluence, was given short replies and then told to re-upload my images to see if that worked. The amount of articles we need to fix images on is going to be time consuming. When I relayed that back to the support team, I was told, "Just upload the image and let me know if it stays." Of course it does and I was then told, "Glad to hear that! This confirms that the issue is indeed related to this bug." 

https://jira.atlassian.com/browse/JRACLOUD-81303 

It's a closed issue. 

Support isn't really helping. 

[Owen Wallis]

Hi @Tesha Vogt

I mention multiple issues as there are many potential source factors. So its tricky to diagnose what could be the root cause over a forum (sorry!)

Best bet would be to contact Atlassian support and they can put you in touch with the Media Experiences team. The devs there can then (with your permission) take a closer look at what might be causing the issues.

I'm actually leaving the Media team this week, but hopefully you (and other folks watching this thread) can get help by going the support route.

[Chris Cotton]

Was there ever a solution for this issue? We are experiencing the same thing from pages we have had anywhere from a year ago to just a few months ago that worked fine up until seemingly now.

[Tesha Vogt]

@Owen Wallis You stated in your first reply that there are multiple issues in this thread. I'm fairly confident that all of the issues in this thread are the same as they relate to images that were once viewable are now showing preview unavailable. Were the Confluence or Jira teams able to duplicate this issue many of us are facing? Have there been any fixes or updates that you're aware of? Any info helps. Many of us (myself included) are at a loss as to what we are supposed to tell the people we support as to when or how this will be resolved. As always, the Atlassian Team updates are always appreciated. 

[Jan Z]

Same issue here for me and another colleague in my time. It randomly started today for no apparent reason. Instead of an image on a page you see a placeholder "Preview unavailable" and when you click it: "Something went wrong. We couldn't generate a preview for this file."

[Akira Togawa]

Hello all! I noticed the same when I copy from a website or other place. 

I have found that copying the image from the source and pasting into MS Paint, then copying from MS Paint into Jira/Confluence fixes the issue. 

Hope it works for you!

[Tabareh, Adel]

I had the same issue and that was due to a plugin that I had on my browser. If you are developer and use plugin to manipulate request headers etc. deactivate that. You can try with a browser that does not have any plugin if you want to check if the problem is from server or client.

[Bryan Chase]

What is the fix? Me and some coworkers (not all) are also having this issue.

[Daniel Rieder adesso]

Same for us, wannt to match the Priority (by automation rule) in dependency of the receiving prio image of another system

[MS]

Anyway, it appears to be working again now :-).

[MS]

<<Comment removed as issue appears to have been fixed>>

[MS]

<<Comment removed as issue appears to have been fixed>>

[Daniel Ferreira]

Yes.

It doesn't happen always.

Perhaps it happens more when I try to view a page with an include page macro which contains another page that itself also has an include page macro (ie. nested transclusion). But I'm not sure.

[Owen Wallis]

Hi, Atlassian PM here. Yes I monitor these forums. There are multiple issues in this thread, but to focus on yours @Daniel Ferreira 

Just to confirm this is happening when using an include page macro?

[marianne_gorczyca]

We are having the same issue - the images for a ticket we are working with suddenly show 'preview unavailable'. A solution would be much appreciated!

[Daniel Ferreira]

Same here. Images in included pages show blank with the "Preview unavailable" message.

This has been reported months ago. Has anything been done about it?

I'm new to this forum. Does the Atlassian team read this, or should we post this elsewhere?

[MS]

We're having this issue in Confluence Cloud with Preview unavailable displaying for images attached to pages that are included in a page.  The image on the original page displays okay, but when loading the page with the include, the image disappears. Reattaching the images does not help.

[Albert van Biljon]

We're having a similar issue. Our Service Desk team is complaining about this the most because the cannot see the preview. However, if me (Jira Software user as well) looks at their ticket, the image preview shows up fine.

[Aäron Claerhout]

?? Same here

[Vieri Lusen]

No Update ?

[Petro Nouel]

Startet to happen on  Feb 2023 for not apparent reason.

Note: those are in tables inside Jira ticket comments

[Sara Wheatcroft]

We've got the same issue here, but it's only affecting certain pages. We need those pages, though! Atlassian, how do we fix this?

[mstath1s]

Same here and to half of my team (3 people). It would be awesome if somebody from the Atlassian team could provide some details if they are able to reproduce.

[Vieri Lusen]

Any Update ?

[Joe Free]

I'm having the same issue.  Not sure this is related but I copied some content with images and text from Confluence and pasted into the overview in Jira. It brought the text and several images with the "preview unavailable".

I went through and copy and pasted the old images one by one into Jira and it looked great.  Then after leaving and viewing something else, I came back and the images wouldn't load saying "preview unavailable". 

Has anyone found a workaround?