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Images show "Preview unavailable" for no apparent reason (was working yesterday)

Kevin Parker_3dyxp5

Hello,

For some reason several of my pages now display "Preview unavailable" for plain ordinary PNG files. They were showing up on the page as a preview yesterday.

Example:

kevin@Kevin-MacBook-Pro Downloads % file "Tech Diagram - Frontend.drawio (15).png"

PNG image data, 16384 x 13188, 8-bit/color RGBA, non-interlaced

kevin@Kevin-MacBook-Pro Downloads % du -hs "Tech Diagram - Frontend.drawio (15).png"

7.0M - Tech Diagram - Frontend.drawio (15).png

Accepted answers

All comments

Carolyn Beefelt

This just started happening to me as well. Pages that have had the image files displaying without issue for years suddenly say "Preview Unavailable"

Tim_7i2tz0

Same here, some users can see it, others can't, including adminstrators

Julien Vigarié

Hello there,

We are experiencing the same issue.

A beautiful "Preview Unavailable", on all our included images from other pages.

All the users are impacted, all the included content to

Any workaround? or better, a long term solution planned to fix this?

Many thanks

unknown

Hello,

I am experiencing the same issue. Can anybody from Atlassian offer a resolution?

Thanks!

Balaje_rx0nk0

Hello, I am experiencing a similar issue, although in a different scenario.

We have an automation rule that clones a ticket from project A to project B, when the ticket is set to "in progress" state in project A.

The ticket cloning is successful, but the images are not copied properly. In project B, it says "preview unavailable" (while it continues to display well in project A, no issues in the original ticket)

Not sure how to fix this. Any input will be helpful?

Thanks.

German Segovia Suarez

hello, We are experiencing the same issue.

What's going on?

Thanks

Joe Free

I'm having the same issue. Not sure this is related but I copied some content with images and text from Confluence and pasted into the overview in Jira. It brought the text and several images with the "preview unavailable".

I went through and copy and pasted the old images one by one into Jira and it looked great. Then after leaving and viewing something else, I came back and the images wouldn't load saying "preview unavailable".

Has anyone found a workaround?

Vieri Lusen

Any Update ?

mstath1s

Same here and to half of my team (3 people). It would be awesome if somebody from the Atlassian team could provide some details if they are able to reproduce.

Sara Wheatcroft

We've got the same issue here, but it's only affecting certain pages. We need those pages, though! Atlassian, how do we fix this?

Billy Macrae

Hi, I can report that we are also experiencing the same issue.

If we could get a fix for this ASAP this would be super helpful. We have a workaround but long term this really needs to be fixed or we may need to look for an alternative.

Thanks,

Billy Macrae

Pierre Lonchampt

Same here, bug is both on Confluence and Jira

Petro Nouel

Startet to happen on Feb 2023 for not apparent reason.

Note: those are in tables inside Jira ticket comments

Vieri Lusen

No Update ?

Aäron Claerhout_0czu9w

?? Same here

Albert van Biljon

We're having a similar issue. Our Service Desk team is complaining about this the most because the cannot see the preview. However, if me (Jira Software user as well) looks at their ticket, the image preview shows up fine.

We're having this issue in Confluence Cloud with Preview unavailable displaying for images attached to pages that are included in a page. The image on the original page displays okay, but when loading the page with the include, the image disappears. Reattaching the images does not help.

Daniel Ferreira

Same here. Images in included pages show blank with the "Preview unavailable" message.

This has been reported months ago. Has anything been done about it?

I'm new to this forum. Does the Atlassian team read this, or should we post this elsewhere?

marianne_gorczyca

We are having the same issue - the images for a ticket we are working with suddenly show 'preview unavailable'. A solution would be much appreciated!

Owen Wallis

Hi, Atlassian PM here. Yes I monitor these forums. There are multiple issues in this thread, but to focus on yours @Daniel Ferreira

Just to confirm this is happening when using an include page macro?

Daniel Ferreira

Yes.

It doesn't happen always.

Perhaps it happens more when I try to view a page with an include page macro which contains another page that itself also has an include page macro (ie. nested transclusion). But I'm not sure.

<<Comment removed as issue appears to have been fixed>>

Anyway, it appears to be working again now :-).

Daniel Rieder adesso

Same for us, wannt to match the Priority (by automation rule) in dependency of the receiving prio image of another system

Owen Wallis

Thanks, I'll flag this with the Confluence team

Bryan Chase_ykh9tx

What is the fix? Me and some coworkers (not all) are also having this issue.

Tabareh, Adel

I had the same issue and that was due to a plugin that I had on my browser. If you are developer and use plugin to manipulate request headers etc. deactivate that. You can try with a browser that does not have any plugin if you want to check if the problem is from server or client.

Ralf Brinkmann_w6f5j2

I am facing the same problem, on my mac with safari, on a windows PC with win 11 (edge and chrome,) on an iPad with safari.
This seems to be a general confluence issue. Why is the support so unbelievable slow?