Hi @Teja, there is a documented way back in that costs nothing and runs entirely through the admin hub you can still reach. From admin.atlassian.com pick your organisation, go to Apps then Atlassian apps, select Confluence, choose Add to an existing site, pick your existing site and select Add. Atlassian's reactivation doc says of exactly those steps: "Using these instructions, you can also reactivate your deactivated subscription back to a Free plan if you are within the Free plan user limit."
On not finding the subscription, try https://admin.atlassian.com/billing as its own URL rather than the Billing item in the admin nav. Subscriptions, then the Inactive tab, then Reactivate on the deactivated Confluence. That URL distinction is what fixed it for another Free Confluence owner on 14 July who had reported having no subscriptions in his billing at all: Reactivate Confluence Free space. That page is scoped to billing admins on the newer billing experience though, so an org or site admin without billing rights sees nothing there regardless of the URL.
On the number you asked for, the reactivate doc says data is kept 15 days for free subscriptions and 60 for paid, the storage FAQ table puts Free in the 60 day row, and the original billing experience section of that same page says two weeks from deactivation. Work to two weeks.
Nothing I can find gets Confluence content out while the site is dark. Backup manager only exists inside the site, so reactivation comes first and the export second.
On the form Arek linked, the part that stops people is the deflection. It shows you a help article first, and you have to click Need more help?, then click it again when it reappears, before you get a free text box.
I have not run any of this against a suspended Free site myself, so it is the docs plus that July thread rather than my own test.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.