Reactivate Confluence Free space

[Roman S]

Hello, community.

I had a free confluence space with important data and yesterday it was deactivated because of inactivity. Could I or support restore my data?

p.s. cannot write to support because it's free account

p.p.s. don't have 'reactivate-subscription' option, there are no subscriptions in my billing (https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/)

Site details:

• Site URL: medical333.atlassian.net

• Product: Confluence Cloud

Thank you.

Best regards.

[Trudy P Claspill · Accepted solution]

Hello @Roman S 

If it was deactivated only yesterday you can try reactivating it yourself.

Go the https://admin.atlassian.com/billing

Select your billing account

Select the Subscriptions page

Click the Inactive tab

Find the Confluence site that was deactivated and click the Reactivate button.

Alternately you can reach out the the Atlassian Billing, Licensing, Pricing Support team.

For future reference I recently published an article about Free subscription deactivation due to inactivity. You can find that here:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 

[Roman S]

unfortunately I don't have Subscriptions page inside my Billing settings, probably because of free account

[Trudy P Claspill]

Hello @Roman S 

Make sure that you are going to this URL

https://admin.atlassian.com/billing

This is different than going to https://admin.atlassian.com and selecting the Billing page.

[Roman S]

Thank you so much! It helped 

[Mikael Sandberg]

I have notified the support team that is on here and they will reach out to you within 2 business days regarding this.

[Roman S]

thank you so much!

[Maksym Liutyi]

Hi @Mikael Sandberg thank you escalation. We see that the issue is resolved now.

Best regards,
Maksym