Group of users failed to login on confluence

[Charbel Jarjour]

Hello Atlassian Community,

Suddenly we are facing some login issues for a group of normal users, they can log in to Jira normally.

Users are controlled at the Active Directory level, also we tried to reset their passwords but same problem.
Anyone can help?

[Tansu Akdeniz · Accepted solution]

Hi @Charbel Jarjour 

What is the error? Users can not login although they fill user&pass&captcha correctly?

If this is the case, user should remove cookies in browser. 

Please take a look at User receives repeated CAPTCHA prompts on login to Jira server KB.

Also, take a look at the answer mentioned in this thread.

Temporarily, Confluence admin can reset failed login count.