Can't change standard plan to fee for the deactivated status

[jiabin]

Dear all,

our Confluence become  deactiveted  status after add more than 10 users; now we want to change plan to free, but can't change it before enable it?

Can you show me how to change plan from standard to free, only do payment first then can change it?  can you give right guilderline and reply to me  jiabin.li@In2log.com

[Trudy P Claspill]

Hello @jiabin 

Welcome to the Atlassian community.

This seems to be a continuation of the post you already have opened here:

https://community.atlassian.com/forums/Confluence-questions/how-to-change-back-free-from-standard-plan/qaq-p/3158862

If you are having difficulty reactivating you subscription and the advice being offered is not helping them I recommend that you contact the Atlassian Billing, Licensing, and Pricing support team by completing the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/