AD not syncing issue & Java error!

[IT Support]

Dear Team

We observed AD server not syncing properly,  only AD test connection is successful.

But None of the user information and OU not updating and getting below error.

Please check the issue and resolve ASAP.

Error log:

Test Remote Directory Connection

Test Remote Directory Connection

Use this form to test the connection to Microsoft Active Directory (Read/Write) directory 'Active Directory server'.

For extended testing enter the credentials of a user in the remote directory.

Test basic connection : SucceededTest retrieve user : Not performedTest user rename is configured and tracked : Not performedTest get user's memberships : Not performedTest retrieve group : Not performedTest get group members : Not performedTest user can authenticate : Not performed

[Fabian Lim]

Hi @IT Support

You can find a post here that provides you with a solution: https://community.atlassian.com/t5/Jira-Service-Management/Remote-Directory-Connection-no-longer-working/qaq-p/659301

Regards