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i cant able to connect my github repo

Aishwarya Rajagopal
April 26, 2026

I cant able to connect my github. i need a call assistant to fix my issue. 

2 answers

2 votes
Brant Schroeder
Community Champion
April 26, 2026

@Aishwarya Rajagopal  as @Tomislav Tobijas  said you will need to follow the steps here: https://support.atlassian.com/compass/docs/integrate-compass-with-github 

It is important to remember that Personal GitHub user accounts can’t be connected to Compass. This app can only be installed for GitHub organizations and enterprise accounts.

Do you have an enterprise or organization account?

Aishwarya Rajagopal
April 28, 2026

yes i have organization account, where as when ever am trying to connect the git hub it throws 404 error 

 

Brant Schroeder
Community Champion
April 28, 2026

Can you confirm that your account has access to that repo?  Can you access it via a web browser?

Aishwarya Rajagopal
May 3, 2026

yes i can able to access that via browser 

 

Brant Schroeder
Community Champion
May 4, 2026

In the Github admin page are you seeing that the organization is connected?  Have you submitted a support issue with Atlassian?

Like Tomislav Tobijas likes this
Aishwarya Rajagopal
May 6, 2026

how to submit a support rise ticket? 

Brant Schroeder
Community Champion
May 7, 2026
1 vote
Tomislav Tobijas
Community Champion
April 26, 2026

Hi @Aishwarya Rajagopal ,

Have you tried following the official instructions here: Integrate Compass with GitHub?

Note that personal GitHub accounts cannot be connected:

Personal GitHub user accounts can’t be connected to Compass. This app can only be installed for GitHub organizations and enterprise accounts.

Anyway, are you seeing any specific message when trying to connect to GitHub that might point you in the right direction?

Cheers,
Tobi

Aishwarya Rajagopal
May 3, 2026

its redirecting to 404 page not found error 

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