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gitlab webhook getting 500 error

Rameez.Iqbal
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July 25, 2025

I have integrated gitlab following the process documented here and imported the repos. I have setup a gitlab webhook to get events from repos as described in Compass gitlab integration step. But any kind of event requests are failing with 500 error

{"message":"The webhook could not be processed","success":false}

Any idea what could be wrong? 

1 answer

0 votes
Tomislav Tobijas
Community Champion
July 28, 2025

Hi @Rameez_Iqbal ,

Have you managed to work this out? Or did you maybe try reaching out to Atlassian Support for assistance on the matter?

We have integrated Gitlab and Compass a while back, but I didn't play that much with fetching events via webhooks 😕

500 errors are usually related to how the webhook is set up, or might be related to how the payload is handled. But again, I don't have that much experience in the area.

Cheers,
Tobi

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