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Unable to complete import into Compass

Nicolò Spito October 17, 2025

For a few days now, I've been unable to import components into Compass from CSV. Everything is verified and validated, but it gets stuck, stuck in an infinite upload during the creation phase.

1 answer

1 vote
Tomislav Tobijas
Community Champion
October 17, 2025

Hi @Nicolò Spito ,

On which step do you get stuck? I've tried the import on two of our sites, but it went as expected. Although I've used only a couple of fields during the import and followed the official dev article: Create and update components using a CSV file 👀

There are no official outages related to Compass: Compass Status 

Cheers,
Tobi

Enrique Serrano Valle
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2025

Hi, @Nicolò Spito !

We're seeing successful import outcomes similar to what @Tomislav Tobijas mentioned, so there may be something specific to the CSV that is provided there that may be resulting on what you're seeing.

Have you tried with a smaller size affecting less components and columns, for example, to discard some file constraint during the upload?

Providing some additional context may also help - the step where this behavior is identified, and what network calls are still in progress.

Like Tomislav Tobijas likes this

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