Incident alerts - Opsgenie

[Neill Holland]

Hi there,

I've been looking at getting Compass set up and linked to Opsgenie for pulling in Incident data to the Activity view and with the hope of this generating alerts to the owning teams that something has gone wrong.

However, all that happens is that the Incident appears on the timeline, there is no alert as there is when a Component is assigned or an announcement created.

For reference, we have a separate support team that receive Opsgenie alerts and then liaise with the dev team.

[Alie Sesay]

Hey Neill, and welcome to the community!

I apologize for the delayed response.

I was wondering if the issue persists. If it does, please open a support ticket using the link  so that we can help troubleshoot the issue: Contact Support

Nevertheless, I suggest that you double-check your Compass-Opsgenie integration using the reference below: Opsgenie - Compass integration 

Please let me know if there is anything else that I can help you with.

Best regards,
Alie