Error that occurs when “Other” is selected in DevOps Health

[Shimoo Sota]

When I selected “Other” under “Criteria Requiring Connection” in the “DevOps Health” scorecard, an error message appeared stating, “An error occurred while loading connection options.” Could you please advise on the cause and how to resolve this issue?

[Tomislav Tobijas]

Hi @Shimoo Sota ,

This seems to be a bug in the app itself. I just tried to replicate this, and I've managed to do so on two different browsers.

So, as Ajay said, I'd recommend reaching out to Atlassian Support and raising a ticket there.
Note that you need to have a paid plan to raise a new ticket.

The support team can review this behavior and probably create a new bug report based on their findings. 👈

Cheers,
Tobi 

[Ajay _view26_]

Hi @Shimoo Sota 

This sounds more like a product/UI issue than a normal configuration mistake, especially if the error only appears when “Other” is selected.

A few things I’d check first:
- confirm the scorecard is being edited by a scorecard owner or a Compass product admin
- try the same action in an incognito window or a second browser
- test whether the same error happens in another scorecard or with another component type

If permissions are correct and the problem is isolated to the “Other” option, I’d raise an Atlassian support ticket with the site URL, scorecard name, affected component type, screenshot, exact timestamp, and a HAR capture. At that point it looks more like a product-side defect than a setup issue.

Hope that helps.

[Anwesha Pan]

I also re-tried this today & was able to choose "Other" as option. ✨

[Tomislav Tobijas]

Quick update @Shimoo Sota - here's the bug report for this: COMPASS-204: Selecting “Other” when connecting criteria in a scorecard returns “Error loading connection options” and prevents completing the connection. 

However, I've played around with this today, and it seems like the issue might be fixed. 👀 I can select "Other" or any other option.