Compass component deleted but still showing

[Abdullah Ahmad]

Hi,

I deleted a compass component, and my Jira project uses these components instead of Jira components. However it still shows up as an option, but when I click on it, it says 'we cannot find this component'

As you can see below v2 is the new one, and eConsent is the old one. After I select it, it takes me to a compass link (/compass/component/c28654c3-eda7-47d7-b42c-73480e56992f) but it shows the 'We can’t find this component' error message.

Please help!

[Hitesh Sethiya]

Hi @Abdullah Ahmad 

Apologies for the inconvenience, and thank you for your patience.

We're actively tracking this issue internally and working on a fix.

[Kali Cornn]

Hi @Abdullah Ahmad ! What is the name/url of your instance?

[Abdullah Ahmad]

@Kali Cornn it is nzcr

[Kali Cornn]

Thanks @Abdullah Ahmad , to be super clear, it's https://nzcr.atlassian.net/, correct?

Also, I'll need your consent for me to hard delete all stale components from Jira Software, including all associations between work items and components.

[Abdullah Ahmad]

@Kali Cornn yes, nzcr.atlassian.net and yes please feel free to delete all stale components!

[Kali Cornn]

@Abdullah Ahmad I've deleted the stale components, so hopefully the issue is now resolved!

[Emin Devrim Fidan]

Hi @Kali Cornn , @Hitesh Sethiya 

I'm experiencing a similar issue with stale components appearing in Jira Software, even after being deleted from Compass. My instance is efidan.atlassian.net.

Specifically, the following components, which I previously deleted in Compass, are still showing in Jira Software:

• https://efidan.atlassian.net/compass/component/8a64294e-bacd-4253-87b6-a39ed25e9298

• https://efidan.atlassian.net/compass/component/0e71868d-85af-4535-9d36-cf31eba4b235

Could you please provide your assistance in hard deleting these (and any other) stale components from my Jira Software instance, including their associations with any work items? I give my full consent for this action.

[Huimin Pang]

Hi @Emin Devrim Fidan , I've deleted the stale components, so hopefully the issue is now resolved. Let me know if need further helps.