Cannot open Compass
2 answers
Hey @CGMSC Automation ,
Just a note at the beginning: Compass is moving to DX, so you might want to consider this. More on that here: The Next Chapter for Compass 🆕
Regarding migration, you can check if there's this option: In your Opsgenie instance, navigate to Settings > Migrate Opsgenie to start the process 👀
Potentially, you could also check Settings > Jira apps > Move from Opsgenie to Jira but that might be a bit different thing.
Some docs might help, such as this one: What to expect from Opsgenie migration?
I've never encountered this particular issue, but you could check this (this is AI-generated though):
Troubleshooting the 403 Forbidden Error
The "poco: rejected authenticated request" error typically indicates that while your credentials might be valid (hence the GraphQL 200 OK), the specific request to the UI aggregator is failing a security or XSRF check.
Clear Browser Cache: Stored session data or invalid login information can disrupt the authentication flow. Clearing your browser cache and cookies for atlassian.net often resolves persistent redirects.
Check XSRF Headers: If you are using any browser extensions or custom scripts that modify headers, ensure they aren't interfering with the
X-Atlassian-Tokenor session cookies required for the UI to load.Verify Admin Permissions: Ensure the
cgmsc.automationaccount has the Product Admin role specifically within Compass, as site-level administration does not automatically grant full access to all Compass administrative function
Cheers,
Tobi
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