Cannot open Compass

Hey @CGMSC Automation ,

Just a note at the beginning: Compass is moving to DX, so you might want to consider this. More on that here: The Next Chapter for Compass 🆕

Regarding migration, you can check if there's this option: In your Opsgenie instance, navigate to Settings > Migrate Opsgenie to start the process 👀
Potentially, you could also check Settings > Jira apps > Move from Opsgenie to Jira but that might be a bit different thing. 

Some docs might help, such as this one: What to expect from Opsgenie migration? 

I've never encountered this particular issue, but you could check this (this is AI-generated though):

Troubleshooting the 403 Forbidden Error

The "poco: rejected authenticated request" error typically indicates that while your credentials might be valid (hence the GraphQL 200 OK), the specific request to the UI aggregator is failing a security or XSRF check.

• Clear Browser Cache: Stored session data or invalid login information can disrupt the authentication flow. Clearing your browser cache and cookies for atlassian.net often resolves persistent redirects.

• Check XSRF Headers: If you are using any browser extensions or custom scripts that modify headers, ensure they aren't interfering with the X-Atlassian-Token or session cookies required for the UI to load.

• Verify Admin Permissions: Ensure the cgmsc.automation account has the Product Admin role specifically within Compass, as site-level administration does not automatically grant full access to all Compass administrative function

Cheers,
Tobi

@CGMSC Automation 

Are you still having the problem?

Any luck @CGMSC Automation ?

Welcome to the Atlassian Community  

May be these 2 links can help:

• https://support.atlassian.com/compass/docs/set-up-your-compass-site/
• https://support.atlassian.com/compass/resources/

Best,

Fadoua