Workspace has disappeared

[pfackler]

I haven't logged in for probably over six months. Today I did, but my workspace is gone. There was nothing under "all workspaces" and I got an error when I tried to use the URL directly (bitbucket.org/pfackler).

How can I regain access to my repositories here?

Thanks for the help.

[Ben · Accepted solution]

Hi @pfackler 

I've gone ahead and re-activated your personal workspace. There are issues at the moment with the self-service recovery method, so support is handling these when needed.

Please check again and let me know how it goes :) 

Cheers!

- Ben (Bitbucket Cloud Support)

[pfackler]

I can see my repositories now. Thank you so much!

[ghulamqadir1994]

Hey @Ben can you also help me in reactivating all my workspaces too. i had same use case on my end too . I had multiple workspaces and i not even remember URL for each. Will you take a look and activate all my workspaces against my account. Here is my username  [REDACTED]

[Adam Ehlis]

I've been having the same issue, I don't see an option to reactivate my workspaces.

[abdullah2k]

i've been having the same issue please reactivate my all personal workspaces i posted on forum too.

https://community.atlassian.com/forums/Bitbucket-questions/My-Private-Projects-and-Repo-are-Missing/qaq-p/3230507

@Ben please look into it.

[Unwelt Dev]

Hello Ben (or other dear support member),

I need help with the same issue please: I did not log in a long time and cannot see my workspace anymore (though I think I have a project saved there I need the code for quite desperately. If I try to make a new workspace using the same name I get the info that the workspace ID is already taken. /unweltdev

Can you please re-activate my account/workspace too? 

Thanks and best, Sarah

[Unwelt Dev]

Hi @Ben,

thanks for your reply! I created a separated post for this: Workspace and repo missing

I hope it can still be resolved as the "deadline" for recovery seems to be May 15th ..

Thanks and cheers, Sarah

[Ben]

Hi @Adam Ehlis 

I've taken a look and can't find any DORMANT workspaces, can you please check this link and try to re-activate?

• https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)

[Ben]

Hi @ghulamqadir1994 

I've taken a look and can't find any DORMANT workspaces, can you please check this link and try to re-activate?

• https://bitbucket.org/account/workspaces/deactivated

Please note that I've redacted your personal information as this is a public forum.

Cheers!

- Ben (Bitbucket Cloud Support)

[Ben]

Hi @abdullah2k 

I've taken a look and can't find any DORMANT workspaces, can you please check this link and try to re-activate?

• https://bitbucket.org/account/workspaces/deactivated

Cheers!

- Ben (Bitbucket Cloud Support)

[Ben]

@Unwelt Dev 
I've re-activated your workspace, it was marked DORMANT due to free workspace cleanup:

• https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

Your access should now be restored, please let me know if any issues.

@pfackler sorry for the notification spam

Cheers!

- Ben (Bitbucket Cloud Support)

[ghulamqadir1994]

Thanks yes i reactivated all my workspaces.

Cheers

[dangeruponu]

@Ben I'm having the same issue. I just logged in a month or so ago and it was there, but today there's no trace of it. I'm looking for my `leaguespeed` workspace. Can you help me?

[dangeruponu]

Nevermind, the /deactived link worked for me

[Karlo · Accepted solution]

@Ben Hi Ben, Can you help restore my personal workspace 'tanlabs'. It has my many-years code repository. Now all of them are gone. Thanks a lot!

[Ben]

Hi @Karlo my apologies, forgot to respond earlier - I re-activated this the other day as you requested it before the deadline

Thanks,

- Ben (Bitbucket Cloud Support)

[Karlo]

Hi @Ben ,Thanks a lot! You saved my day!! I can see the code repositories now.

[Tomislav Tobijas]

Hey @pfackler ,

There has been an announcement on that topic here: Bitbucket cleanup of free unused workspaces: what you need to know 

If your workspace contains repositories but hasn’t been logged in over 6 months, or content hasn’t been accessed or updated in over 6 months

• You must login and update your content before January 15, 2026 to keep your workspace.

Can you try raising a ticket on Atlassian Support to see if they can reactivate/recover it? 👀
As per official docs, you should be able to do so until the 15th of May, 2026.

Cheers,
Tobi 

[pfackler]

Tobi,

Thanks for the response.

The announcement page you linked has this in the FAQ:

Where is the “Reactivate workspace” button and when does it appear?

You will only see a “Reactivate workspace” option after January 15, 2026 if your workspace was deactivated . Any actively used workspace will remain active and will never see the “Reactivate workspace” option, since it is not applicable to them.

But I don't have that button.

Also the support link won't let me create a ticket...I'm guessing it's because I have a free account?