Unable to restore deactivated workspace but I AM the admin

[Sandra]

I have a deactivated workspace and I am unable to restore it as it says I have to ask my admin to do this. 

But I am the admin!  Or at least I should be!

I am now worried that my workspace will be deleted on May 1Could someone from BitBucket help with this asap please so that I do not lose the data?

Please see my earlier issue with my account not working  which is here: https://community.atlassian.com/forums/Bitbucket-questions/All-repositories-missing/qaq-p/3226700#M124505 where  Ben from Bitbucket has reactivated my user account.  

I need the help with two things:

1) Reactivating the workspace as it does not offer me this option - asap so that it does not get deleted

2) Ensuring I am the admin of the workspace - I should be the admin and if I am not, something has gone wrong. somewhere in Bitbucket setup. This workspace has been transferred to me back in 2019 (I have email with transfer request) so maybe something has gone wrong

Could someone help asap so that my data does not get deleted please

PS. Another thing that is weird is that when I was posting this question, it asked me which app I want to ask about, but both apps are the same (see the second screenshot) so maybe something is wrong with the user setup

[Syahrul · Accepted solution]

Hey @Sandra 

Welcome to the community!

I wanted to clarify that the workspace you tried to reactivate is a personal workspace belonging to another user. While you have admin permissions, only the workspace owner has the authority to reactivate a personal workspace, which is why the process failed for you.

That said, I have manually reactivated the workspace for you. You should be able to access it now, please let me know if you have any further issues!

Regards,
Syahrul

[Tomislav Tobijas]

Hey @Sandra ,

Yeah... There has been an announcement on that topic here: Bitbucket cleanup of free unused workspaces: what you need to know 

However, if you're unable to reactivate the workspace yourself, can you try to raise a ticket here Atlassian Support?

Cheers,
Tobi