Lost recovery key and Authenticator access - Lost bitbucket access

[Codemine]

Hey, I want to recover my account [email redacted]. Since i lost the access of Authenticator and recovery key, I can't access my account. Maybe my organization is blocking the recovery email and i've been trying for last 2 days. 

Note: i'm posting from another account since i can't login with the original one. 

Regards, Kazi

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Edit: [Personal information removed as it is against community guidelines.]

[Ajay _view26_]

Hi @Codemine 

That has to go through Atlassian's support directly. Here's what I'd recommend:

Raise a support request here: https://support.atlassian.com/contact/#/ — choose "Account Login and Email Issues" as the category. Explain that you've lost both your authenticator and your recovery key. 

[Codemine]

To contact, i need to login my atlassian account frist. Which i can't 

[Viswanathan Ramachandran]

Is your account managed by organisation? then contact the IT admin/team to handle your requests? or ask someone to raise on behalf of you. 

Or you can still raise support ticket with secondary account - choose Account login/email issues and mention the details of your primary account.